Clients who wish to report a trading error are kindly requested to send an email to firstname.lastname@example.org or to call us directly.
Clients must provide the following information so that we can assist in the event of a problem:
- Client name
- Client account number
- Detailed inquiry description
- Client ticket number(s) if applicable
- Client direct contact information
Clients must inform Orbex of any trading error within 24 hours of the error time; otherwise, Orbex will not investigate the error.
Any trading error for which the company is responsible will be amended.